The short explanation is, power was lost because another of Internap's customers decided it would be a good idea to press the emergency power override button, switching off all power to the floor.
It took so long for them to get everything running again because they were being very paranoid checking there was no corruption in any of their databases and because they had some faulty hardware.
ETA. If you have a paid account you can claim a two weeks extension as compensation here
--
Homer Simpson: When will people learn, democracy just doesn't work.





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